Brevy

Introducing Fused Support

Blending human support and AI to provide a modern alternative to customer support outsourcing.

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Trusted by amazing brands

Who is Brevy for?

Exclusively for eCommerce

We've built deep Integrations with eCommerce tools
Our AI Models are trained for retail queries.
Brevy takes the actions necessary to resolve tickets.

Benefits

End-to-end resolution of tickets

No more "Duct Tape and Glue" to maintain your support operations

Scalable Support During Peak Season

What is Brevy?

Human Assisted Automation for Email Tickets

We employ both automation and humans to ensure quality response to every email.
We integrate directly into your favorite help desk to pull and answer tickets.
Our AI handles the tedious tasks allowing our human agents to get through tickets more quickly.

Benefits of Human Assisted Automation

Consistent, high quality responses

Quicker resolution times

Reduction of "human error"

What makes Brevy different?

Human Review for Every Ticket

Every automation system has an error rate.
To ensure that your customers receive an amazing response every time, our tickets are reviewed by human agents.
This fusion provides the best parts of a BPO and automation.

Benefits of Human Review

You get the benefits of AI-based automation without the reputation risk.

Errors are caught and fixed internally minimizing the amount of escalations to your team.

Our agents are able to train the AI model over time providing better and better results.

Integrate Your Stack

Brevy works with your existing support stack, integrating with tools such as Gorgias, Zendesk, Intercom, and Shopify.

Does this really work, though?

“I was honestly blown away by the speed and quality of Brevy. During our internal blind QA, we couldn’t tell the difference between Brevy and our best in-house agents. This has allowed us to scale while maintaining our amazing quality of customer support.”

Zoe Rotberg

Director of Customer Experience

Turn Multi-Click Workflows Into a Single Button

Even simple actions usually require multiple steps. Brevy records those steps and allows you to act upon tickets with one click.

What is Fused Support?

Outsourcing

Pure Automation

brevy

Scales with Ticket Volume

Quick Response Time

Consistently Accurate

Problem Solving Capabilities

Personalization & Human Touch

AI-First Customer Support

Under the hood, we’ve built dozens of AI features to help deliver exceptional support.

Auto Summarization

A summary of the ticket is automatically generated as a note.

A/B Testing

Test how new responses perform before making the switch.

Ticket Merging

Detect multiple tickets for a customers to resolve all at once.