Brevy

A new paradigm for customer support

Automate

simple tickets,

Acknowledge

complex tickets,

Assist

support reps.

Automate

simple tickets,

Acknowledge

complex tickets,

Assist

support reps.

Request Demo

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$ Issue Refund

% Give 10% Discount

Hi Anika—apologies about the hassle here. I issued you a refund as well as a 10% discount code. Please know that the discount is a one-time courtesy.

Edit Actions

Execute Actions and Send

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This one is only for animation

name

Your name

email

email@email.com

Message

Assist

Empower Support Reps with AI-Powered Assistance

For complex tickets, Brevy assists with AI-drafted responses and suggested actions. This allows agents to quickly resolve customer issues with just one click.

Support Ticket

name

Anika Zaman

email

anika.zaman@gmail.com

Message

I am seriously disatisfied with your product. I have been a customer for ages, like years, but this time my pot has had severe cracks and is very loud to use. Can I please get a refund as well as a coupon for the hassle — i have been a loyal customer and I don’t want to change that, thank you very much

$ Issue Refund

% Give 10% Discount

Hi Anika—apologies about the hassle here. I issued you a refund as well as a 10% discount code. Please know that the discount is a one-time courtesy.

Edit Actions

Execute Actions and Send

Support Ticket

name

Jake Sully

email

jake.sully@gmail.com

Message

Hey,

My address is at Pandora, Ohio now but I have been getting packages at my Washington place. How can I get this fixed and get refunds for those other packages as I wasn’t able to collect them. I changed the address months ago, I swear.

MICHELE :

Hello Jake, thank you for contacting us.

I understand the importance of updating your address and we're here to help. I have forwarded your request to my colleague Dean, who is the best person to assist you with this matter. Dean will be in touch soon.

Acknowledge

Create Better
First Impressions

Ditch your auto-responder, and send a more personalized response that acknowledges the customer's problem.

Make your customers feel heard without adding any additional load on your team.

Automate

Stop Wasting Time on Simple Tickets

Brevy can automatically respond to simple tickets and take the necessary actions to resolve the customer's issue.

We do this by learning on previous tickets, your help desk articles, as well as your internal customer support guidelines.

Support Ticket

name

Miranda Vespertine

email

miranda.vespertine@gmail.com

Message

Hi. I would like to pause my subscription for three months. How do I do that?

SANDY:

Thanks for reaching out, Miranda!

I’ve gone ahead and put a pause on your subscription for February, March, and April. It’ll automatically re-subscribe after, starting with May. Is there anything else I can help you with?

Integrate Your Stack

Brevy works with your existing support stack, integrating with tools such as Gorgias, Zendesk, Intercom, and Shopify.

Turn Multi-Click Workflows Into a Single Button

Even simple actions usually require multiple steps. Brevy records those steps and allows you to act upon tickets with one click.

Revamp Your Support Paradigm Today

Request a demo to see Brevy's automation suite in action

Request Demo