Hi Anika—apologies about the hassle here. I issued you a refund as well as a 10% discount code. Please know that the discount is a one-time courtesy.
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name
Your name
email
email@email.com
Message
Message
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For complex tickets, Brevy assists with AI-drafted responses and suggested actions. This allows agents to quickly resolve customer issues with just one click.
Support Ticket
name
Anika Zaman
email
anika.zaman@gmail.com
Message
I am seriously disatisfied with your product. I have been a customer for ages, like years, but this time my pot has had severe cracks and is very loud to use. Can I please get a refund as well as a coupon for the hassle — i have been a loyal customer and I don’t want to change that, thank you very much
$ Issue Refund
% Give 10% Discount
Hi Anika—apologies about the hassle here. I issued you a refund as well as a 10% discount code. Please know that the discount is a one-time courtesy.
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Support Ticket
name
Jake Sully
email
jake.sully@gmail.com
Message
Hey,
My address is at Pandora, Ohio now but I have been getting packages at my Washington place. How can I get this fixed and get refunds for those other packages as I wasn’t able to collect them. I changed the address months ago, I swear.
MICHELE :
Hello Jake, thank you for contacting us.
I understand the importance of updating your address and we're here to help. I have forwarded your request to my colleague Dean, who is the best person to assist you with this matter. Dean will be in touch soon.
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We do this by learning on previous tickets, your help desk articles, as well as your internal customer support guidelines.
Support Ticket
name
Miranda Vespertine
email
miranda.vespertine@gmail.com
Message
Hi. I would like to pause my subscription for three months. How do I do that?
SANDY:
Thanks for reaching out, Miranda!
I’ve gone ahead and put a pause on your subscription for February, March, and April. It’ll automatically re-subscribe after, starting with May. Is there anything else I can help you with?
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