Brevy

Introducing Fused Support

Blending human support and AI for e-commerce, an affordable customer support model that retains the human touch.

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Trusted by amazing brands

Who is Brevy for?

Exclusively for eCommerce

Brevy has deep integrations with eCommerce tools
Brevy's AI Models are trained for retail queries.
Brevy takes the actions necessary to resolve tickets.

Benefits

What is Brevy?

Human Assisted Automation for Email Tickets

Brevy employs both automation and humans to ensure a quality response to every email.
Brevy integrates directly into your favorite help desk to pull and answer tickets.
Brevy's AI handles the tedious tasks allowing human agents to get through tickets more quickly.

Benefits of Human Assisted Automation

What makes Brevy different?

Human Review for Every Ticket

Every automation system has an error rate.
To ensure that your customers receive an amazing response every time, tickets are reviewed by human agents.
This fusion provides the best parts of a BPO and automation.

Benefits of Human Review

Integrate Your Stack

Brevy works with your existing support stack, integrating with tools such as Gorgias, Zendesk, Intercom, and Shopify.

Our models work for scaling companies

“I was honestly blown away by the speed and quality of Brevy. During our internal blind QA, we couldn’t tell the difference between Brevy and our best in-house agents. This has allowed us to scale while maintaining our amazing quality of customer support.”

Zoe Rotberg

Turn Multi-Click Workflows Into a Single Button

Even simple actions usually require multiple steps. Brevy records those steps and allows you to act upon tickets with one click.

What is Fused Support?

Outsourcing

Pure Automation

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Scales with Ticket Volume

Quick Response Time

Consistently Accurate

Problem Solving Capabilities

Personalization & Human Touch

AI-First Customer Support

Under the hood, we’ve built dozens of AI features to help deliver exceptional support.

Auto Summarization

A summary of the ticket is automatically generated as a note.

A/B Testing

Test how new responses perform before making the switch.

Ticket Merging

Detect multiple tickets for a customers to resolve all at once.