To apply for North Carolina Medicaid, you have three options: submit an application online through ePASS, visit your county Department of Social Services in person, or mail in your application. This guide covers each channel, what happens after you apply, the documents to gather, and how to appeal a denial.

In This Guide

For program details and policy updates, see medicaid.ncdhhs.gov.

Apply Online Through ePASS

The fastest way to apply for North Carolina Medicaid is online through ePASS, the state's enrollment and self-service portal. Go to epass.nc.gov, create an account, and select the option to apply for benefits. The application covers Medicaid along with other assistance programs, so you complete one form rather than several.

An ePASS account does more than submit the application. You can check your case status, upload documents the county requests, report changes, and renew your coverage when the time comes. For an application that needs supporting paperwork, uploading through the portal is usually faster than mailing copies.

If you don't have an email address or reliable internet access, you don't have to apply online. The two channels below reach the same county caseworker.

Apply at Your County DSS or by Mail

North Carolina runs Medicaid through its 100 county Department of Social Services offices, and that's where your eligibility is actually decided. You have two offline ways to apply for a North Carolina Medicaid application.

In person. Visit your county DSS office. Staff can help you complete the application on the spot, answer questions about which Medicaid category fits your situation, and accept your documents directly. This is often the best route for long-term-care cases, where the paperwork is heavier and a caseworker can flag what's missing before you leave.

By mail. Request a paper application from your county DSS, complete it, and mail it back to that office along with copies of your supporting documents. Keep the originals and send copies. If you're helping a parent or spouse apply, a person with legal authority such as a power of attorney or guardian can sign and submit on the applicant's behalf.

Whichever channel you use, the application goes to the same place: a caseworker at your county DSS who verifies your income, assets, and other eligibility factors against the state's rules.

Not sure which Medicaid category you qualify for? Chat with Brevy's care navigator at brevy.com to talk through your situation before you apply.

What Happens After You Apply

Once your application reaches the county DSS, a few things happen in sequence.

Financial eligibility determination. Your caseworker verifies your countable assets against the limit, which is $2,000 for a single applicant and $3,000 for a couple. They also check your income. Because North Carolina is a medically needy state, income over the limit doesn't automatically disqualify you. Instead, you can qualify by meeting a spend-down, sometimes called the "Medicaid deductible," where you show medical and care expenses that absorb the excess income. A Miller Trust isn't required.

Level-of-care assessment (long-term care only). If you're applying for nursing-home or home- and community-based waiver coverage, you also receive a level-of-care assessment to confirm you need that level of services. A financial approval alone isn't enough for long-term care; the assessment runs alongside it.

Managed-care plan enrollment. Most North Carolina Medicaid beneficiaries receive care through managed care. Once you're approved, you enroll in a health plan: a Standard Plan for most beneficiaries, or a Tailored Plan for people with significant behavioral health needs, intellectual or developmental disabilities, or traumatic brain injury. Your plan coordinates your covered services.

How long it takes. Federal rules set the outer limits on how long a state can take to decide a Medicaid application. For most applicants, the standard is 45 days. When a disability determination is needed, that extends to 90 days. Document verification is where applications most often stall, so respond quickly to any request your caseworker sends, and keep copies of everything.

For a Medicaid-eligible nursing-home resident, most monthly income goes toward the cost of care, with a $70 personal needs allowance kept for personal spending. That number matters for budgeting, but it applies after approval, not during the application itself.

Documents to Gather

Having your paperwork ready before you start prevents the most common cause of delay. Gather these:

Identity and residency:

  • Photo ID or driver's license
  • Proof of North Carolina residency, such as a lease, utility bill, or mortgage statement
  • Social Security number for each person applying

Citizenship or immigration status:

  • U.S. passport, birth certificate, or naturalization certificate
  • Eligible immigration documents, if applicable

Income:

  • Social Security award letter or SSA-1099
  • Pension and retirement income statements
  • Recent pay stubs, if anyone in the household is working

Assets:

  • Bank statements for all checking and savings accounts
  • Statements for retirement accounts, CDs, stocks, and bonds
  • Life insurance policies showing face value and cash surrender value
  • Vehicle titles or registration
  • Property deeds and prepaid burial or funeral contracts

For long-term-care applications, the county verifies asset transfers over the past 60 months, the federal look-back period. Gifts or below-market transfers within that window can create a penalty period of ineligibility, so prepare account records covering the full five years. North Carolina also pursues estate recovery after a recipient who received long-term-care services dies, though estates where total Medicaid benefits paid were under $10,000 are not pursued. Our guide to Medicaid estate recovery explains how that works and which exceptions apply.

If your assets are over the limit, don't transfer them on your own to qualify; the look-back rule can penalize gifts. See Medicaid planning strategies and consider talking to an elder law attorney first.

If You're Denied: Appeals

A denial doesn't have to be the end. If your North Carolina Medicaid application is denied or you disagree with the decision, you have the right to appeal.

The denial notice you receive states the reason for the decision and the deadline to request a hearing. Read it closely, because the reason often points to the fix: a missing document, an asset count that included an exempt item, or income that could have been spent down. Many denials are procedural, not a finding that you're truly ineligible.

To appeal, follow the instructions on your notice to request a hearing within the stated deadline. You can keep submitting documents that support your case, and you can have someone represent you, including a family member, an attorney, or a legal aid advocate. If the denial turned on missing paperwork, supplying it during the appeal often resolves the case.

For free help with an application or an appeal, contact your county DSS, your local Area Agency on Aging, or a North Carolina legal aid organization. These services don't charge seniors for benefits counseling.

Frequently Asked Questions

Go to epass.nc.gov, create an ePASS account, and select the option to apply for benefits. You can complete the application, upload documents, and check your status through the same portal. Your county DSS reviews and decides the application.

You can apply in person at your county Department of Social Services or by mail using a paper application from that office. Both reach the same county caseworker who decides your eligibility.

Federal rules give states up to 45 days to decide most Medicaid applications, and up to 90 days when a disability determination is required. Verifying documents is the most common cause of delay, so respond quickly to any request from your county DSS.

The countable asset limit is $2,000 for a single applicant and $3,000 for a couple with both spouses applying. Your home, one vehicle, household goods, and a prepaid burial are exempt.

North Carolina is a medically needy state. If your income exceeds the limit, you can still qualify by spending down the excess on incurred medical and care costs. No Miller Trust is required.

Yes. Along with the financial review, long-term-care applicants receive a level-of-care assessment to confirm they need nursing-facility or waiver-level services. The county also reviews asset transfers over the prior 60 months.

Ready to start your application? Talk to Brevy's care navigator and get help gathering documents and choosing the right channel.

Learn More

Find personalized help applying for North Carolina Medicaid at brevy.com.

The information on Brevy.com is for educational purposes only and is not a substitute for professional legal, financial, or medical advice. Rules vary by state and program and change frequently. Always verify with the relevant agency or a qualified professional. Brevy is not a law firm, financial advisor, or healthcare provider.

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