Pennsylvania's Medical Assistance (MA) application process changed materially in mid-2025. Effective June 16, 2025, the Pennsylvania Consumer Service Center began accepting applications for Long-Term Care Medical Assistance and Home- and Community-Based Services (HCBS) by phone, a previously unavailable intake channel that meaningfully reduces friction for families managing applications for an institutionalized parent. The online COMPASS portal continues to operate. The 67 County Assistance Offices (CAOs) continue to handle in-person and mail applications. As of 2026, Pennsylvania applicants for Medical Assistance, whether for cash assistance, regular MA, Long-Term Care MA, HCBS, Healthy Horizons (Medicare Savings Programs), or any other Medical Assistance program, have three primary application pathways.
This guide walks through each pathway in step-by-step detail. We cover Form PA-600 (the basic Pennsylvania Application for Benefits, 8/24 revision); Form PA-600 LTC (the Long-Term Care supplement required for institutional MA); Form PA-1572 (the Resource Assessment used to lock the snapshot for married couples seeking spousal-impoverishment protection); Form PA-162 (the verification request form sent by CAOs when applications need supplemental documentation); the comprehensive supporting-documentation checklist; processing timelines (30 days standard, 90 days when disability determination is required, up to 3 months retroactive coverage available); and the Fair Hearing window for adverse determinations (30 days from written notice, 60 days if no notice was sent).
The application pathway you choose matters less than the completeness of what you submit. The single most common cause of MA application delays is incomplete documentation, particularly missing bank statements, missing Medicare cards, and missing PA-1572 resource assessments for married couples. This guide is structured to prevent those errors.
Pathway 1: Apply Online via COMPASS
COMPASS (Commonwealth of Pennsylvania Access to Social Services) is Pennsylvania's integrated benefits portal. A single COMPASS account enables application for Medical Assistance, SNAP, LIHEAP, CHIP, cash assistance, and other state-administered programs.
URL: https://compass.dhs.pa.gov
Mobile app: myCOMPASS PA (available on iOS and Android)
Step 1: Create a COMPASS Account
Click "Apply for Benefits" on the COMPASS landing page. You will be prompted to:
- Create a username and password
- Provide an email address (required for application status notifications)
- Verify your identity using SSA-knowledge-based authentication or by uploading photo ID
- Establish security questions for account recovery
For applicants applying on behalf of someone else (the most common scenario in LTC applications), you will be prompted to indicate the applicant's relationship to you (spouse, child, parent, durable power of attorney, guardian, etc.). The account is created in the applicant's name; you are the agent completing the application.
Step 2: Choose Your Application Type
COMPASS routes applications based on the benefit type. For Medical Assistance, you may select:
- "Medical Assistance" (basic MA, cash, MAGI MA, MA for Workers with Disabilities, etc.)
- "Long-Term Care Medical Assistance" (institutional MA or HCBS waiver, routes you to the LTC supplement)
- "Healthy Horizons" (Medicare Savings Programs, QMB, SLMB, QI-1)
- "Combined Application" (apply for multiple programs at once)
For most LTC and HCBS applications, choose "Long-Term Care Medical Assistance" or the equivalent route that prompts the PA-600 LTC supplement.
Step 3: Complete the PA-600 Application Form Online
COMPASS presents the PA-600 application as a guided online form, broken into approximately 12 sections:
- Applicant and Household Information, name, date of birth, SSN, marital status, relationship to other household members
- Citizenship and Immigration Status, U.S. citizen, naturalized, qualified immigrant, etc.
- Pennsylvania Residency, current address, length of residence, prior addresses if applicable
- Household Composition, all members of the applicant's household, including those receiving benefits and those not
- Income, Social Security, pensions, IRA RMDs, wages, self-employment, rental, alimony, veterans' benefits, etc.
- Assets, bank accounts, brokerage, retirement accounts, real estate, vehicles, life insurance, business interests, trusts
- Health Insurance, Medicare (Parts A/B/C/D), Medigap, employer/retiree coverage, VA coverage, other insurance
- Medical Conditions and Disabilities (for MA-related programs)
- Long-Term Care Information (when applicable), facility name and admission date for nursing-facility applications; HCBS waiver type for community applications
- Spousal Information (for married couples), community spouse's information for spousal-impoverishment protection
- Resource Transfers (for LTC applications), gifts and asset transfers in the prior 60 months
- Authorizations and Signature, release of medical and financial information, certification of accuracy
The online form auto-saves; you can return to a partial application at any time using your COMPASS username and password.
Step 4: Upload Supporting Documentation
COMPASS allows direct upload of documentation in PDF, JPEG, or PNG format. Required uploads vary by program but for LTC applications typically include:
- Photo ID (front and back of driver's license, passport, or state ID)
- Social Security card
- Medicare card
- Bank statements (current month + LTC applicants need 60 months of statements)
- Brokerage and retirement account statements
- Deed to primary residence (and to any secondary real estate)
- Vehicle titles
- Life insurance policies (declarations page + cash-surrender-value documentation)
- Burial-contract documentation
- For married couples: PA-1572 with all supporting joint asset documentation
- For LTC applicants: nursing facility admission letter or HCBS service authorization
Step 5: Submit and Track
After submission, COMPASS issues an application reference number and an estimated processing date. Applicants can track status by logging into COMPASS at any time. The CAO assigned to the application will contact the applicant directly if additional information is needed (typically via PA-162 verification request).
Pathway 2: Apply In-Person or by Mail Through the County Assistance Office
Each Pennsylvania county has at least one County Assistance Office (CAO). Larger counties (Philadelphia, Allegheny, Montgomery, Bucks, Chester, Delaware, Lancaster) have multiple CAOs.
Find your CAO: https://www.dhs.pa.gov/about/Pages/County-Assistance-Office.aspx
Operating hours: Most CAOs are open Monday-Friday, 8:00 AM - 5:00 PM. Some offer extended Tuesday hours. Verify with your specific CAO before visiting.
Step 1: Obtain Form PA-600
The PA-600 (current revision 8/24) is available three ways:
- Download from COMPASS: Available as a fillable PDF on the COMPASS website
- Pickup from the CAO: Free paper copies available at any CAO front desk
- Mail request: Call the PA Medicaid Consumer Service Center at 1-866-550-4355 to request a paper copy by mail
For LTC applications, also obtain Form PA-600 LTC.
Step 2: Complete the PA-600 (and PA-600 LTC if applicable)
The paper form mirrors the online COMPASS form's 12 sections. Complete every applicable section. Critical guidance:
- Use blue or black ink (preferred for OCR scanning)
- Print clearly; cursive may be illegible
- Answer "N/A" rather than leaving items blank, blank items prompt PA-162 verification requests
- For LTC applicants, complete the PA-600 LTC supplement including: facility name + Medicare/Medicaid certification number + admission date + clinical-eligibility information + functional ADL assessment when available
- For married couples, complete the PA-1572 separately (see Pathway 3 detail below)
- Sign and date both forms; if you are completing the application as agent, attach a copy of the durable power of attorney or guardianship order
Step 3: Assemble Supporting Documentation
The supporting-documentation requirements are extensive for LTC applications. The standard checklist includes:
Identity and Status:
- Driver's license or state ID (or passport, military ID, or other government-issued photo ID)
- Birth certificate (for citizenship verification)
- Social Security card
- Marriage certificate or divorce decree (when applicable)
Residency:
- Utility bill or lease in applicant's name
- Voter registration card
- For institutionalized applicants: facility admission paperwork
Citizenship/Immigration:
- U.S. birth certificate or naturalization certificate, OR
- Permanent resident card and supporting immigration documentation
Income (last 30 days for current; 12 months for verification):
- Social Security benefit letter (current year)
- Pension statements
- IRA RMD statements
- Recent pay stubs (for working applicants)
- Veterans' benefit award letter
- Rental income records
- IRS Form 1099 (Social Security, pension, retirement distribution)
- IRS Form W-2 (for any employment income)
- Tax return for the prior year
Assets (current month + lookback for LTC):
- Bank statements for ALL accounts (checking, savings, money market, CDs), 60 months for LTC applications
- Brokerage statements for ALL accounts, 60 months for LTC
- Retirement account statements, 60 months for LTC
- Life insurance policies, declaration page + most recent cash-surrender-value notice
- Vehicle titles
- Deed to primary residence
- Deed to any secondary real estate
- Mortgage statements (current and any payoff documentation)
- Burial-contract paperwork (irrevocable contracts only)
- Trust documents (if any trust naming applicant as grantor or beneficiary)
- Business interest documentation (if applicable)
Medical Coverage:
- Medicare card (front and back; Parts A/B/C/D)
- Medicare Advantage plan card (if applicable)
- Prescription Drug Plan (Part D) card
- Medigap policy declaration page (if applicable)
- Any commercial health insurance card
For Married Couples (LTC), Spousal Impoverishment Documentation:
- Form PA-1572 (Resource Assessment) completed
- Joint account statements showing snapshot-date balances
- Both spouses' identity, residency, citizenship documentation
For Resource Transfers (LTC, prior 60 months):
- Documentation of any gift over $500
- Trust transfers
- Annuity purchases (for DRA-compliance assessment)
- Real estate sales or transfers
Retroactive Coverage Claim (if applicable):
- Medical bills incurred 1, 2, or 3 months before the application date
- Provider statements showing dates of service, charges, payments, and remaining balance
Step 4: Submit to the CAO
Three submission methods:
- In-person: Drop off at any CAO; obtain a date-stamped receipt
- By mail: Send to the CAO of your county of residence; certified mail with return receipt is recommended
- By fax: Some CAOs accept faxed applications; verify the fax number with your CAO
The application date is the date the CAO receives a signed application, even if documentation is incomplete. The CAO will issue PA-162 verification requests for missing documentation, but the application date controls retroactive-coverage windows.
Pathway 3: Apply by Phone Through the PA Medicaid Consumer Service Center
Effective June 16, 2025, the Pennsylvania Department of Human Services Consumer Service Center began accepting applications for Long-Term Care Medical Assistance and Home- and Community-Based Services (HCBS) by phone, a meaningful expansion of intake channels for families managing applications for institutionalized parents or HCBS-eligible relatives.
Phone: 1-866-550-4355
Hours: Monday-Friday, 8:00 AM - 5:00 PM
TTY: 1-800-451-5886
Step 1: Gather Documentation Before Calling
The phone application is more efficient if you have the documentation gathered in advance. The Consumer Service Center representative will collect information equivalent to the PA-600 + PA-600 LTC, so prepare:
- Applicant's full legal name, date of birth, SSN
- Current address and length of PA residency
- Citizenship and immigration status
- Income source(s) and amounts (Social Security, pension, etc.)
- Asset balances (bank, brokerage, retirement)
- Medicare coverage information
- Facility name + admission date (for nursing facility applications)
- Spouse information (if married)
Step 2: Place the Call
A Consumer Service Center representative will guide you through the application interview, asking the questions corresponding to the PA-600 form sections. The interview typically takes 45-90 minutes for LTC applications.
Step 3: Submit Supporting Documentation Separately
The phone application captures the form-based information, but supporting documentation (bank statements, deed, life insurance policies, etc.) must still be submitted separately. The Consumer Service Center representative will provide instructions for either:
- Uploading via COMPASS (linking the phone application to a COMPASS account)
- Mailing or faxing to the CAO assigned to the application
Step 4: Track and Respond
The phone application creates a CAO-assigned case file. From this point, the application proceeds identically to applications filed online or in-person, the CAO will contact the applicant or agent if additional information is needed via PA-162 verification request.
Choosing Your Medicaid Pennsylvania Application Pathway
| Your Situation | Recommended Pathway |
|---|---|
| Tech-comfortable family doing pre-application planning at home | Online via COMPASS, best for unhurried, complete applications with documentation upload capability |
| Family member is institutionalized; you have limited time | Phone via Consumer Service Center, fastest, no in-person travel required |
| Applicant has complicated documentation or unique circumstances | In-person at CAO, face-to-face interview clarifies issues |
| Applicant is currently in nursing facility | Phone or online, facility staff can sometimes help; in-person travel is impractical |
| Family has prior applications denied or terminated | In-person at CAO + PHLP consultation, complex cases benefit from human-to-human dialogue |
| Applicant has limited English proficiency | In-person at CAO with interpreter, CAOs provide free language interpretation; phone interpretation is available but in-person tends to produce more accurate documentation |
The application date is the same regardless of pathway. The processing timeline is the same regardless of pathway. The pathway choice is a matter of convenience and family circumstance, not eligibility outcome.
The PA-600 Application Form: Section-by-Section Walkthrough
The PA-600 (8/24 revision) is approximately 32 pages organized into 12 functional sections. The following is a summary of each section's content and the most common errors families make.
Section 1: Applicant Information. Full legal name, all aliases, date of birth, SSN, marital status, relationship to spouse if applicable. Most common error: failure to list all aliases (maiden names, prior married names), this can delay SSA verification.
Section 2: Citizenship and Immigration. U.S. citizen by birth, naturalized, derived citizenship, or qualified immigrant. Most common error: applicants who are naturalized citizens fail to provide naturalization certificate, prompting weeks of citizenship verification delay.
Section 3: Pennsylvania Residency. Current address, length of residence, prior addresses. Most common error: institutionalized applicants give the facility address, which is not the residence address, the residence is where the applicant lived before institutionalization if that home is preserved (and where the community spouse may still reside).
Section 4: Household Composition. All household members. For married couples where one spouse is in a nursing facility, the institutionalized spouse and the community spouse are still considered a household for spousal-impoverishment purposes even though they no longer share a residence.
Section 5: Income. Every source of income for every household member: Social Security, SSI, SSDI, pension, IRA RMD, wages, self-employment, rental, alimony, child support, veterans benefits, unemployment, workers' comp, etc. Most common error: omitting a small pension or annuity income source, this causes recertification disputes when the source surfaces in tax records.
Section 6: Assets. Every bank account, brokerage, retirement account, real estate, vehicle, life insurance with cash value, business interest, and trust. Most common error: failure to disclose joint accounts where the applicant is a joint owner (even when the funds are claimed as belonging to the other joint owner), these are typically considered the applicant's resources unless documentation establishes otherwise.
Section 7: Health Insurance. Medicare (Parts A/B/C/D), Medigap, employer coverage, VA coverage, commercial coverage. Most common error: applicants enrolled in Medicare Advantage plans sometimes report only the Advantage plan and not original Medicare entitlement.
Section 8: Medical Conditions and Disabilities. Required for MA pathways requiring disability determination (under-65 SSI-eligible disabled or blind applicants). Not required for over-65 categorically-needy applicants.
Section 9: Long-Term Care Information. Facility name, Medicare/Medicaid certification number, admission date, clinical level of care, and functional eligibility documentation. Most common error: missing the facility certification number, request from facility billing office.
Section 10: Spousal Information. Required for married couples even when only one spouse is applying. Both spouses' financial information must be reported. Most common error: community spouse refusing to provide income/asset information, DHS treats refusal as if the resources are available, leading to denial.
Section 11: Resource Transfers. All gifts and transfers in the prior 60 months over $500. Most common error: failure to report family loans, gifts to grandchildren, payment for in-home care provided by relatives without a written contract, these are treated as uncompensated transfers for penalty-divisor purposes (see our companion guide on lookback and penalty divisor).
Section 12: Authorizations and Signature. Releases for medical and financial information, certification of accuracy, signature. Without a signature, the application is not "filed", and the application date does not start the processing clock.
The PA-600 LTC Supplement
For nursing-facility MA or HCBS waiver applications, Form PA-600 LTC supplements the basic PA-600. It captures:
- Facility/Provider Information: facility name, Medicare/Medicaid certification number (every Medicaid-certified PA facility has a unique CMS Certification Number), admission date, expected discharge plan
- Functional Eligibility: ADL/IADL assessment data, NF level-of-care determination, OPTIONAL Functional Eligibility Determination summary
- Clinical Information: primary diagnoses, chronic conditions, medications, durable medical equipment needs
- Medical Records Authorization: release for the CAO to verify clinical information with the facility
The PA-600 LTC is normally completed jointly between the facility's social worker / business office staff and the family. Requesting facility staff to help complete this supplement is standard practice and accelerates the application.
The PA-1572 Resource Assessment Form
For married couples where one spouse needs LTC, Form PA-1572 captures the snapshot of countable assets at the date of institutionalization. The PA-1572:
- Lists every countable asset in either spouse's name or jointly held
- Documents account types, balances at snapshot date, and ownership structure
- Calculates the Community Spouse Resource Allowance (CSRA), see our companion spousal-impoverishment guide
- Locks the snapshot, the figure used for CSRA calculation throughout the LTC application
Critical timing: The PA-1572 should be requested as early as possible after the institutionalized spouse's NF admission. The form may be filed months before the actual MA application is filed, locking the snapshot and giving the family time to spend down the institutionalized spouse's portion to the $2,400 / $8,000 tier limit.
The PA-1572 is requested through the CAO of the institutionalized spouse's residence county. Typical processing time: 30 days from PA-1572 submission to written CSRA determination.
Supporting Documentation Submission Tips
The PA-162 Verification Request form is the CAO's tool for requesting missing or unclear documentation. Most LTC applicants will receive at least one PA-162 during processing. Tips for minimizing PA-162 requests:
- Submit complete bank statements, not summaries. Each statement should show the full account number (or at least last four digits with a clear identifier), transaction history, and beginning/ending balances.
- Submit all months of bank statements at once. For LTC applications requiring 60 months of statements, submit all 60 months at the original application, incremental submission triggers PA-162 follow-ups.
- Provide written explanations for unusual transactions. Large deposits, transfers between accounts, and gifts each benefit from a brief written note explaining the source/purpose.
- For irrevocable burial contracts, submit the funeral home's contract documentation and a copy of any trust agreement. Burial contracts are countable up to PA limits; the contract documentation establishes the irrevocable status.
- For life insurance, submit both the declarations page (showing face amount and ownership) and the most recent cash-surrender-value notice from the insurer. The CAO needs both to determine countable cash value above the $1,500 PA disregard.
- For real estate, submit the deed and the most recent property tax statement. The tax statement establishes recent valuation; the deed establishes ownership and any tenancy structure (JTWROS, life estate, etc.).
Processing Timelines
Standard processing: 30 days from complete application receipt (per 55 Pa. Code § 125.84 and federal 42 CFR § 435.911).
Disability determination required: 90 days, applies when the applicant is claiming MA based on a disability that requires SSA or state Disability Determination Services (DDS) confirmation.
Retroactive coverage: up to 3 months before application date, federally guaranteed under 42 USC § 1396a(a)(34). The applicant must have been MA-eligible during the retroactive months and have unpaid medical bills to cover. PA implements this fully, for LTC applicants, retroactive coverage typically covers the first months of nursing-facility per-diem charges before MA application was filed.
Why applications take longer than 30 days in practice:
- Missing documentation requiring PA-162 follow-up (most common)
- Out-of-state document verification (e.g., applicant's birth certificate from another state)
- Disability determination by SSA or PA DDS
- Estate planning issues requiring trust review
- Spousal-impoverishment cases requiring detailed PA-1572 review
- Penalty-divisor cases requiring lookback verification
If your application is approaching 60-90 days without resolution, request a status update from the CAO. If unresponsive, escalate to PHLP at 1-800-274-3258.
Worked Example: Charles Henderson Pittsburgh
Charles Henderson is 78, lives alone in his Squirrel Hill home in Pittsburgh, and is admitted to UPMC Heritage Place nursing facility on March 15, 2026 following a stroke. He is expected to remain indefinitely. His son Robert, who holds Charles's durable power of attorney, immediately begins the MA application process.
March 18, 2026: Robert calls the PA Medicaid Consumer Service Center (1-866-550-4355) and starts a phone application. The interview takes 75 minutes. Robert provides:
- Charles's identity (DL#, SSN, DOB)
- Pittsburgh address (Charles's pre-institutionalization residence)
- Income: Social Security $2,400/month, pension $850/month = $3,250/month total (over the SIL of $2,982)
- Assets: PNC checking $2,300 / PNC savings $14,500 / Vanguard IRA in RMD $42,000 / Squirrel Hill home (deed in Charles's sole name; estimated value $385,000)
- Medicare coverage (Parts A/B/D)
- Heritage Place admission date
The Consumer Service Center representative routes the application to the Allegheny County CAO and provides Robert a case number.
March 25, 2026: Robert visits the Allegheny County CAO with documentation: photo ID, SS card, Medicare card, 60 months of PNC statements (printed from PNC Online Banking), Vanguard statements, the deed, the most recent UPMC Heritage Place admission paperwork including Heritage Place's Medicare/Medicaid certification number.
April 1, 2026: The CAO mails Robert a PA-162 verification request seeking: (a) the complete title to Charles's 2018 Toyota Camry; (b) a written explanation of a $25,000 PNC transfer from Charles's savings to a "Robert Henderson" account in October 2024, this is a potentially uncompensated transfer triggering the lookback. Robert responds within 7 days: he provides the title (the Camry's value is $14,000, exempt as the one vehicle); he provides a copy of the $25,000 promissory note demonstrating that the transfer was a loan from Charles to Robert, with documented monthly repayments at 4% interest over 36 months, establishing this as a non-uncompensated transfer.
April 28, 2026: The CAO issues a determination: Charles is approved for Long-Term Care Medical Assistance effective March 1, 2026 (the start of the month of NF admission, with retroactive coverage covering March's NF charges). His patient-pay obligation is calculated as: $3,250 income − $60 PNA − $174.70 Medicare Part B premium − $34.10 Part D premium − $0 medical expenses (none additional reported) = $2,981.20/month patient-pay. UPMC Heritage Place bills MA for the difference between $2,981.20 and the facility's MA per-diem rate.
Total processing time: 41 days (March 18 application → April 28 determination). Slightly longer than the 30-day standard due to the PA-162 verification cycle, but well under the 90-day disability-determination timeline.
Key takeaways from this example:
- Phone-pathway intake worked smoothly for Robert
- Submitting 60 months of bank statements proactively prevented multiple PA-162 cycles
- Documenting the $25,000 transfer as a loan (with promissory note + repayment history) rather than a gift prevented a penalty-divisor calculation
- Retroactive coverage from March 1 covered the first weeks of facility per-diem charges that would otherwise have been Charles's private-pay obligation
After You Apply: What Happens
Days 1-30 (typical): CAO assigns case worker; case worker reviews application; PA-162 verification requests sent for missing documentation; SSA verification of citizenship and Social Security entitlement; resource verification of bank/brokerage/retirement accounts.
Days 31-60 (typical for LTC): Spousal-impoverishment review (if married); penalty-divisor review (if any transfers in lookback); facility verification (NF or HCBS waiver eligibility); determination drafted.
Day 60-90 (LTC with complications): Disability determination if claimed; complex resource review (trusts, business interests, multi-state assets); appeals of preliminary CAO findings.
Determination notice: Mailed to applicant (or agent of record). Includes:
- Eligibility determination (approved, denied, or partial approval)
- Effective date of coverage
- Patient-pay obligation (for institutional MA)
- Spend-down amount (for Medically Needy applicants)
- Penalty period (if any uncompensated transfers identified)
- Fair Hearing rights and appeal window
Approval: Coverage begins on the effective date specified in the notice. Applicant receives MA card by mail within 7-14 days. CHC enrollment (if applicable) follows separately through the Independent Enrollment Broker (1-877-550-4227).
Denial: Notice specifies the reason for denial and the Fair Hearing window (30 days from notice date). See "Fair Hearing Appeals" below.
Partial approval: Applicant approved for one MA program but denied for another. For example, applicant might be approved for QMB (Healthy Horizons) but denied for full LTC MA due to penalty period.
Fair Hearing Appeals
If the CAO denies, terminates, or modifies your application in a way you believe is incorrect, you have a federal right to appeal through Pennsylvania's Bureau of Hearings and Appeals (BHA).
Window: 30 days from date of written notice of CAO action (per 55 Pa. Code § 275.3(b)). 60 days if no written notice was sent.
How to file:
- Online via COMPASS
- By mail or in-person to your CAO (the CAO forwards to BHA)
- By calling the CAO directly to request a hearing form
What to include in the appeal:
- Your name, case number, and date of denial
- The specific CAO action you are appealing
- Your reasons for believing the action was incorrect
- Any supporting documentation
- Whether you wish a pre-hearing conference (recommended)
Pre-hearing conference (optional but recommended): An informal conversation with the CAO supervisor to clarify the dispute. Many cases resolve at this stage without a formal hearing.
Formal hearing: Held by an Administrative Law Judge (ALJ) at a BHA hearing room (in-person, video, or telephone). The applicant may be represented by an attorney, by a PHLP advocate, or by a family member with power of attorney.
Decision: ALJ issues a written decision within 90 days of the hearing.
Further appeal: To Commonwealth Court of Pennsylvania within 30 days of the BHA decision.
Critical timing: PA's 30-day appeal window is tight. Engage PHLP or a PA elder-law attorney within 7-10 days of an adverse notice to ensure adequate preparation time.
Recertification
MA eligibility is renewed annually. Recertification packets are mailed by the CAO 60-90 days before the anniversary date of the original determination.
Standard recertification:
- Confirm continuing eligibility (residency, income, assets, household composition)
- Update changed information
- Provide current bank statements, income documentation, and any new asset documentation
Critical: Failure to return the recertification packet within the deadline (typically 30 days) results in coverage termination. A 30-day coverage gap is common when families miss recertification deadlines, even when the applicant remains MA-eligible. Calendar the recertification anniversary date and start gathering documents 30-60 days before the due date.
For LTC recipients, recertification typically does NOT require redoing the PA-1572, the original snapshot remains controlling for CSRA throughout the recipient's lifetime. Subsequent PA-1572 filings are needed only when the community spouse's circumstances change materially (e.g., remarriage, death of community spouse).
Eight Common Medicaid Pennsylvania Application Pitfalls
Filing without a signature. Without a signature, the application is not "filed" and the application date does not start the processing clock. Sign every form before submission.
Missing 60 months of bank statements for LTC applications. Federal lookback rules require 60 months of asset documentation. Submitting only the last 12-24 months prompts repeated PA-162 verification cycles.
Forgetting the PA-1572 for married couples. Married couples filing for LTC MA without a PA-1572 trigger spousal-impoverishment review delays. File the PA-1572 before or with the basic PA-600 LTC application.
Reporting institutional facility address as residence. The applicant's residence is where they lived before institutionalization (or where the community spouse still resides). Reporting the facility address can complicate residency verification.
Failing to disclose joint accounts. Joint accounts where the applicant is named are typically treated as the applicant's resources. Disclosure with appropriate documentation about whose funds they are is far better than non-disclosure followed by CAO discovery.
Treating family payments as gifts when they were loans. A $25,000 transfer to a child documented as a loan with a promissory note + repayment schedule is not an uncompensated transfer. The same $25,000 with no documentation is treated as a gift.
Missing the 30-day appeal window. PA's 30-day Fair Hearing window is tight. Adverse notices require fast action, engage counsel within 7-10 days.
Failing to calendar the recertification anniversary. Recertification packets are mailed 60-90 days before anniversary; missed deadlines cause coverage gaps even when underlying eligibility is unchanged.
Frequently Asked Questions
Frequently Asked Questions
For most families, the phone pathway through the Consumer Service Center at 1-866-550-4355 is the fastest. The phone interview takes about 45 to 90 minutes and routes to your county CAO, with documentation uploaded through COMPASS or mailed afterward.
Yes. Federal rules allow up to three months of retroactive coverage before the application date, as long as you were Medical Assistance eligible during those months and have unpaid medical bills. PA implements this rule fully.
The standard processing window is 30 days from complete application receipt under 55 Pa. Code § 125.84. Applications that require a disability determination move to a 90-day clock. Missing documentation and PA-162 verification cycles are the most common reasons applications run past the 30-day window.
The base form is the PA-600 Pennsylvania Application for Benefits. Long-term care applicants also complete the PA-600 LTC supplement; married couples seeking spousal-impoverishment protection complete the PA-1572 Resource Assessment Form; the CAO sends a PA-162 Verification Request when additional documentation is needed.
File a Fair Hearing request with the Bureau of Hearings and Appeals within 30 days of the written notice of CAO action (60 days if no notice was sent). You can file through COMPASS, by mail, or by phone to your CAO. The Pennsylvania Health Law Project at 1-800-274-3258 provides free legal assistance.
Where to Get Help
- PA Medicaid Consumer Service Center. 1-866-550-4355, for application questions, status checks, and phone-pathway applications. Hours: M-F 8 AM - 5 PM.
- Pennsylvania Health Law Project (PHLP). 1-800-274-3258, free legal assistance with applications, denials, terminations, and Fair Hearings. PHLP is the most consumer-aligned legal-services organization in PA Medicaid.
- County Assistance Office. Find your CAO at https://www.dhs.pa.gov/about/Pages/County-Assistance-Office.aspx. Each CAO has front-desk staff who answer general questions in person or by phone.
- Independent Enrollment Broker (IEB). 1-877-550-4227, for CHC and HCBS waiver enrollment questions after MA approval.
- Pennsylvania Bar Association Lawyer Referral Service. 1-800-692-7375, for elder-law attorney referrals.
- NAELA-Pennsylvania. National Academy of Elder Law Attorneys directory at naela.org, most NAELA-PA attorneys offer initial consultations at moderate cost.
- Area Agencies on Aging (AAAs). PA's 52 AAAs offer free benefits counseling. Find your AAA at https://www.aging.pa.gov/local-resources.
- APPRISE. Pennsylvania's State Health Insurance Assistance Program (SHIP), free Medicare counseling: 1-800-783-7067.
- Estate Recovery Section. (800) 528-3708, for estate-recovery-specific questions.
Related Reading
- Brevy, Pennsylvania Medicaid: The Brevy Pillar Guide (2026), pillar landing covering the full Pennsylvania Medical Assistance program.
- Brevy, Pennsylvania Medical Assistance Eligibility & Income Limits 2026, companion guide on the substantive eligibility rules.
- Brevy, Pennsylvania Medically Needy Spend-Down: A Plain-Language Guide, for over-SIL applicants pursuing the spend-down pathway.
- Brevy, Pennsylvania Medicaid 5-Year Lookback and Penalty Divisor Strategies, for any applicant with asset transfers in the prior 60 months.
- Brevy, Pennsylvania Medicaid Spousal Impoverishment Protections, companion guide for married-couple applications.
- Brevy, Pennsylvania Medicaid Estate Recovery: Probate-Only Framework, for end-of-life planning.
Find personalized help applying for Medical Assistance in Pennsylvania, completing the PA-600, PA-600 LTC, and PA-1572, and navigating Fair Hearing appeals at brevy.com.