If you are 65 or older in Texas and need long-term care, STAR+PLUS is the Medicaid managed care program Texas built for adults who are 65 or older or have disabilities.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf It delivers health care and long-term services and supports through the managed care organization (MCO) you choose, in 13 service areas.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf
In This Guide
- Key Takeaways
- The Texas Star Plus Program
- Texas STAR+PLUS Eligibility
- Managed Care Organizations
- The STAR+PLUS HCBS Waiver
- How Services Get Authorized
- Consumer Directed Services
- Appeals and Fair Hearings
- Moving Between Settings
- Frequently Asked Questions
- Next Steps
The Texas Star Plus Program
STAR+PLUS combines acute care and long-term services and supports (LTSS) under a single managed care organization.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf Texas Medicaid launched it as a pilot in Harris County (Houston) in 1998, expanded it statewide by September 2014, and folded in nursing facility care in March 2015.Centers for Medicare & Medicaid Services. (2015). CMS/Medicaid.gov — Texas Managed Care Program Features, as of 2015. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/Medicaid/downloads/tx-2015-mmcdcs.pdf
Your care comes through the providers your MCO contracts with.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf The plan also coordinates your services (see How Services Get Authorized).U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Base STAR+PLUS covers regular checkups, hospital care, medicine and vaccines, specialists, and mental health care, plus long-term services and supports.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf See our guide to Texas Medicaid covered services for the full list. The HCBS waiver (covered below) adds services for those who need nursing-home-level care at home.
Texas STAR+PLUS Eligibility
STAR+PLUS is the Texas Medicaid managed care program for adults who are 65 or older or who have a disability, so you first have to qualify for Texas Medicaid.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf The 2026 financial limits are summarized below, including the Spousal Protected Resource Amount that shields a community spouse's share of the couple's countable resources.U.S. Government Publishing Office. (2024). 42 U.S.C. 1396r-5 (Social Security Act sec. 1924, spousal impoverishment), United States Code, 2024 Edition, U.S. Government Publishing Office (govinfo) — the community spouse resource allowance is the GREATEST of four alternatives; the dollar cap binds only clauses (i) and (ii)(II); the (e)(2) fair-hearing and (f)(3) court-order routes carry no dollar amount. govinfo.gov. Retrieved Oct 13, 2026, from https://www.govinfo.gov/content/pkg/USCODE-2024-title42/html/USCODE-2024-title42-chap7-subchapXIX-sec1396r-5.htm
| Requirement | Amount |
|---|---|
| SSI federal benefit rate (individual) | $994/month |
| Income limit (institutional/waiver programs) | $2,982/month (300% of SSI FBR) |
| Asset limit (single) | $2,000 |
| Asset limit (couple, both in the same household) | $3,000 |
| Spousal Protected Resource Amount | $32,532 to $162,660 (can be expanded above this) |
| Home equity limit | $752,000 |
The $994/month figure is the 2026 SSI federal benefit rate, the maximum federal SSI payment for an individual, not the amount any given recipient gets.Office of the Federal Register. (2026). SSA — Cost-of-Living Increase and Other Determinations for 2026 (90 FR 49047). federalregister.gov. Retrieved Sep 3, 2026, from https://www.federalregister.gov/documents/2025/11/03/2025-19763/cost-of-living-increase-and-other-determinations-for-2026 For HCBS and nursing facility programs, the income limit is $2,982/month for an individual and $5,964 for a couple (300% of the SSI rate).U.S. Social Security Administration. (2026). SSI Federal Payment Amounts for 2026. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/oact/cola/SSI.html The test is countable income, not gross. If countable income does exceed the limit, a Qualified Income Trust (QIT, sometimes called a Miller Trust) can divert income into a trust, after which it is not counted for institutional or waiver eligibility. A QIT settles the income test and nothing else: citizenship, residency, medical necessity, and your countable resources are all still tested.U.S. Social Security Administration. (2026). SSI Federal Payment Amounts for 2026. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/oact/cola/SSI.html
A single applicant's countable assets must stay at or below $2,000; the $3,000 couple limit applies to married adults living in the same household, while an institutional spouse is measured against the individual limit.U.S. Social Security Administration. (n.d.). Social Security Act §1917(f) (42 U.S.C. 1396p(f)) — Disqualification for long-term care assistance for individuals with substantial home equity. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/OP_Home/ssact/title19/1917.htm Your home is an exempt resource when it is your or your spouse's principal place of residence, and one automobile and household goods and personal effects are exempt as well.U.S. Social Security Administration. (n.d.). Social Security Act §1917(f) (42 U.S.C. 1396p(f)) — Disqualification for long-term care assistance for individuals with substantial home equity. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/OP_Home/ssact/title19/1917.htm The Spousal Protected Resource Amount is the greater of half the couple's countable resources or $32,532, capped at $162,660, but that cap binds only the standard calculation. A fair hearing or court order can lawfully set more. Texas's expanded SPRA protects assets above the federal maximum: request it from the MEPD specialist on Form H1275, or through a fair hearing. An income-first formula sizes it, it can't exceed the couple's combined countable resources, and you can appeal the SPRA only after filing a Medicaid application.U.S. Government Publishing Office. (2024). 42 U.S.C. 1396r-5 (Social Security Act sec. 1924, spousal impoverishment), United States Code, 2024 Edition, U.S. Government Publishing Office (govinfo) — the community spouse resource allowance is the GREATEST of four alternatives; the dollar cap binds only clauses (i) and (ii)(II); the (e)(2) fair-hearing and (f)(3) court-order routes carry no dollar amount. govinfo.gov. Retrieved Oct 13, 2026, from https://www.govinfo.gov/content/pkg/USCODE-2024-title42/html/USCODE-2024-title42-chap7-subchapXIX-sec1396r-5.htm
Home equity works differently from the asset count. Equity above $752,000 does not make your home a countable asset; it makes you ineligible for Medicaid services in an institutional setting and denies you HCBS waiver services. A denial on this basis does not disqualify you from Qualified Medicare Beneficiary (QMB) or Specified Low-Income Medicare Beneficiary (SLMB) benefits.Centers for Medicare & Medicaid Services. (2026). CMS CMCS Informational Bulletin — Updated 2026 SSI and Spousal Impoverishment Standards (April 27, 2026). medicaid.gov. Retrieved Oct 13, 2026, from https://www.medicaid.gov/federal-policy-guidance/downloads/cib04272026.pdf What you lose depends on where you get care. A person already receiving Medicaid-certified long-term care facility services, such as nursing facility care, stays eligible for all other Medicaid benefits and loses only Medicaid's vendor payment to the facility. Someone on an HCBS waiver that requires receiving waiver services loses all Medicaid benefits, and HHSC then checks whether another Medicaid program fits.Centers for Medicare & Medicaid Services. (2026). CMS CMCS Informational Bulletin — Updated 2026 SSI and Spousal Impoverishment Standards (April 27, 2026). medicaid.gov. Retrieved Oct 13, 2026, from https://www.medicaid.gov/federal-policy-guidance/downloads/cib04272026.pdf The equity limit does not apply at all if your spouse, or your child who is under 21 or is blind or permanently and totally disabled, lawfully lives in the home.Centers for Medicare & Medicaid Services. (2026). CMS CMCS Informational Bulletin — Updated 2026 SSI and Spousal Impoverishment Standards (April 27, 2026). medicaid.gov. Retrieved Oct 13, 2026, from https://www.medicaid.gov/federal-policy-guidance/downloads/cib04272026.pdf Two other routes lead past it: HHSC policy does not stop you from using a reverse mortgage or home equity loan to bring the equity down, and federal law requires a hardship-waiver process.U.S. Social Security Administration. (n.d.). Social Security Act §1917(f) (42 U.S.C. 1396p(f)) — Disqualification for long-term care assistance for individuals with substantial home equity. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/OP_Home/ssact/title19/1917.htm
Not sure if you meet the eligibility requirements? Chat with Brevy's care navigator based on your specific situation.
Managed Care Organizations
Seven MCOs have served STAR+PLUS under the contracts that took effect September 1, 2024, three of them new to the program. Each of the 13 service delivery areas (SDAs) has at least two MCOs to choose from.Texas Health and Human Services. (n.d.). Managed care service areas map. hhs.texas.gov. Retrieved Jul 30, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/services/health/medicaid-chip/programs/managed-care-service-areas-map.pdf
HHSC's service-area map, revised in August 2026, names the seven plans serving clients as of September 2026: Superior, Wellpoint, Molina, United, Community First, El Paso Health, and Community Health Choice. Wellpoint is the former Amerigroup, which rebranded its Texas plans on January 1, 2024.Texas Health and Human Services. (n.d.). Managed care service areas map. hhs.texas.gov. Retrieved Jul 30, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/services/health/medicaid-chip/programs/managed-care-service-areas-map.pdf Check which of them serve your area before you pick one.
Choosing and Changing Your MCO
You can change health plans at any time. To change your health or dental plan, call the Enrollment Broker Helpline at 1-800-964-2777; a plan change takes 15 to 45 days to take effect.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan
The STAR+PLUS HCBS Waiver
The STAR+PLUS Home and Community Based Services (HCBS) program, informally called the STAR+PLUS Waiver, is a Texas Medicaid managed-care benefit that pays for long-term services and supports so that people who qualify for nursing facility care can live in the community. It operates through Texas's section 1115 demonstration, which CMS has approved through September 30, 2030.Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231 To compare Texas's other waiver programs, such as CLASS and HCS, see our Texas waiver guide.
Eligibility Beyond Base STAR+PLUS
HHSC lists eight criteria for the STAR+PLUS HCBS program, not one:
- Nursing Facility Level of Care certification: an approved medical necessity for nursing-facility-level careCenters for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf
- Age 21 or older. The 21-and-up floor is an HCBS rule, not a rule for base STAR+PLUSCenters for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf
- Full Medicaid financial eligibility, U.S. citizenship, and Texas residencyCenters for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf
- Same income limit: $2,982/monthU.S. Social Security Administration. (2026). SSI Federal Payment Amounts for 2026. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/oact/cola/SSI.html
- Same asset limit: $2,000U.S. Social Security Administration. (n.d.). Social Security Act §1917(f) (42 U.S.C. 1396p(f)) — Disqualification for long-term care assistance for individuals with substantial home equity. ssa.gov. Retrieved Oct 13, 2026, from https://www.ssa.gov/OP_Home/ssact/title19/1917.htm
- An unmet need for at least one STAR+PLUS HCBS service, an individual service plan whose services stay under the established cost limit, and an appropriate living situationCenters for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf
Services Covered
Under STAR+PLUS Handbook §6113, your MCO must coordinate and deliver these services under your Individual Service Plan; some can be self-directed (see below):Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231
| Service | Description |
|---|---|
| Personal assistance services (PAS) | Help with daily activities |
| In-home nursing | Skilled nursing at home |
| Respite care (in-home) | Temporary relief for family caregivers |
| Respite care (out-of-home) | In a facility setting |
| Emergency response services | Personal alert button/system |
| Home-delivered meals | Meals delivered to your home |
| Minor home modifications | Small changes to your home |
| Adaptive aids and medical supplies | Specialized daily-living equipment |
| Adult foster care | Care in an adult foster care home |
| Assisted living | Care in a licensed assisted living facility |
| Dental services | Dental care |
| Physical therapy | Physical rehabilitation |
| Occupational therapy | Functional rehabilitation |
| Speech-language therapy | Communication and swallowing |
| Cognitive rehabilitation therapy | Therapy after cognitive impairment |
| Transition assistance | Help moving from nursing facility to community |
| Employment assistance | Help finding and keeping a job |
| Supported employment | Ongoing support in a work setting |
The Interest List
Texas maintains an interest (wait) list for the STAR+PLUS HCBS program.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx As of August 31, 2026, HHSC's published Rider 17 data put 12,100 people on that list, part of an unduplicated 199,471 Texans across HHSC's six interest-list programs (people can be on several lists at once).Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx HHSC updates these counts monthly on its Interest List Reduction page, so check there for the current figure. That page says applicants are placed on interest lists first-come, first-served, that allocations depend on available funding, and that the people who have waited longest are enrolled first. It also says you can receive Medicaid or other community services while you wait, if you are eligible, and doing so does not affect your place on the list.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx
The list is not every applicant's door. If you already receive SSI or another full Medicaid benefit, you never go on the STAR+PLUS HCBS interest list: if you are enrolled with a STAR+PLUS MCO, you are referred to that plan for the program, and if you are not yet enrolled, your request goes to the enrollment broker. A nursing facility resident enrolled with an MCO is referred to the plan for an upgrade. A nursing facility resident who is not enrolled is placed on the list under Money Follows the Person and immediately assigned. The applicant HHSC actually leaves waiting is the medical assistance only (MAO) applicant, someone not already on full Medicaid.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx While you wait for managed care enrollment, you are entitled to services from the Community Care for Aged and Disabled program, and HHSC must refer every full Medicaid recipient to it.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx
Texas doesn't screen for eligibility before adding you to the list, and not everyone on a waiting list will turn out to be eligible for services.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx To be added to a Medicaid waiver interest list, call 1-877-438-5658.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan
While waiting, look into Community First Choice (CFC). CFC is a Medicaid State Plan benefit under section 1915(k), not a 1915(c) waiver, and HHSC does not list it among the Texas programs that have interest lists; the six it does name are CLASS, DBMD, HCS, TxHmL, MDCP, and STAR+PLUS HCBS.Centers for Medicare & Medicaid Services. (n.d.). Community First Choice Option Section 1915(K). cms.gov. Retrieved Oct 13, 2026, from https://www.cms.gov/newsroom/fact-sheets/community-first-choice-option-section-1915k It covers personal assistance, habilitation, emergency response services, and support management for people who are enrolled in Medicaid, qualify for an institutional level of care, and need help with activities of daily living or instrumental activities of daily living. HHSC says people on a 1915(c)-waiver interest list may be able to get CFC services if they meet its requirements.Centers for Medicare & Medicaid Services. (n.d.). Community First Choice Option Section 1915(K). cms.gov. Retrieved Oct 13, 2026, from https://www.cms.gov/newsroom/fact-sheets/community-first-choice-option-section-1915k
How Services Get Authorized
Your Service Coordinator
Your MCO has to provide person-centered service planning and coordination for every STAR+PLUS and STAR+PLUS HCBS member, and everyone who applies for or receives long-term services and supports gets service coordination from the plan.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301 The coordinator develops your Individual Service Plan (ISP) with you, your family, and your providers, then authorizes your long-term services and supports.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301 Every member gets at least one contact a year; beyond that, it depends on your group. If you receive STAR+PLUS HCBS or have a complex medical condition, your MCO must visit you face-to-face at least twice a year. If you receive other long-term services and supports, have a history of behavioral health or substance use issues, or are dual-eligible with Medicare, you get at least one phone contact and at least one face-to-face contact a year. If you live in a nursing facility, you get at least four face-to-face visits a year, except when you are receiving hospice care or living outside the MCO's service area.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Your ISP is reassessed annually, and your MCO must complete those annual assessment activities within 45 days of the ISP's expiration date. Your person-centered service plan must also be reviewed and revised at least every 12 months based on a reassessment of functional need, whenever your circumstances or needs change significantly, or at your own request.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Requesting More Hours
Contact your service coordinator
Explain what changed. Your plan must be revised when your needs change significantly or when you ask.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Get a reassessment
The revision rests on a reassessment of your functional need.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Review the revised ISP
The plan has to be finalized and agreed to in writing by you, and you get a copy.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Await the MCO decision
Your MCO authorizes long-term services.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
If denied, see the appeals section below.
Getting a New Service Coordinator
Ask your MCO first if you want a different coordinator. If the plan doesn't resolve it, the HHS Ombudsman Managed Care Help line at 1-866-566-8989 (8 a.m. to 5 p.m., Monday through Friday) takes questions and complaints about Medicaid managed-care plans.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan
Consumer Directed Services
Under the CDS option, STAR+PLUS members hire and manage their own attendants instead of using an agency. The member or their legally authorized representative becomes the employer of record.Internal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf CDS is not available to members living in an adult foster care home or an assisted living facility, even though the waiver pays for both settings. Beyond personal assistance services, the HCBS services you can self-direct are a defined subset: in-home respite, skilled nursing, employment assistance, supported employment, physical therapy, occupational therapy, cognitive rehabilitation therapy, and speech-language therapy.Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231
CDS participants can:
- Recruit, hire, train, manage, and terminate their own service providersInternal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf
- Set attendant wages and benefits, within the funds allocated in the authorized service planInternal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf
- Hire adult children, grandchildren, or other adult relatives as paid caregivers. HHSC lets a CDS employer hire family members, friends, and other people they know, and those relatives are not on its list of people barred from hire; that is a reading of the list rather than an HHSC statement about relatives, so confirm with your FMSA what your specific program allows. Every employee has to clear the same criminal history and background checks an agency's employees doInternal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf
- Some people cannot be hired: the person receiving services; that person's spouse (except in the Consumer Managed Personal Attendant Services program); the person's legally authorized representative, meaning a parent, guardian, managing conservator, or stepparent of someone under 18, or the guardian of a person of any age, plus that representative's spouse; and an appointed designated representative and their spouseInternal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf
For pay rates and enrollment steps, see our guide to getting paid as a family caregiver in Texas.
Financial management services are a required part of the CDS option, delivered by a Financial Management Services Agency (FMSA) under contract with your MCO.Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231 The FMSA processes payroll, pays employer taxes to the IRS and the Texas Workforce Commission on the employer's behalf, runs criminal history and registry checks on applicants, verifies each one against program requirements including Medicaid fraud exclusions, and files the employer tax and withholding reports. That does not move the liability off you: under IRS rules both the agent and the employer remain liable for the employment taxes, so you are still on the hook if the FMSA fails to pay.Internal Revenue Service. (2013). Rev. Proc. 2013-39, Internal Revenue Service (26 CFR 31.3504-1: Designation of Agent by Application). irs.gov. Retrieved Sep 4, 2026, from https://www.irs.gov/pub/irs-drop/rp-13-39.pdf
Appeals and Fair Hearings
When your MCO denies, reduces, or terminates services, you have the right to appeal.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402
| Step | Deadline | Resolution Time |
|---|---|---|
| MCO internal appeal | Within 60 days of notice | MCO has 30 days to decide, plus up to 14 more if you ask or more information is needed |
| State Fair Hearing | Within 120 days of MCO decision | HHSC has 60 to 90 days to decide |
| Continuation of services | By the later of 10 days after the MCO sends the notice, or the intended effective date of the action | Current services stay in place while the appeal and hearing are pending |
You can appeal to the MCO orally or in writing, and the plan must give you a member advocate to help. Hearings are typically held by conference call.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402 One deadline is shorter: for a denial of the STAR+PLUS HCBS program itself, a fair hearing request is timely only if it arrives within 90 days of the date on Form H2065-D, Notification of Managed Care Program Services.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402
Keeping Your Services During an Appeal
If your MCO is reducing or terminating existing services and you appeal, you can ask for continuation of services at the current level while the appeal and hearing are pending. You must file that request by the later of 10 calendar days after the MCO sends its notice, or the intended effective date of the action.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402 HHSC's own STAR+PLUS handbook states this condition more strictly, as an appeal filed by the effective date of the action, so file by the earliest date either rule allows.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402 Continuation only applies when the plan is cutting services it had already authorized; a first-time denial does not qualify.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402
Then a second, much shorter clock starts. Once the MCO issues an adverse decision on your appeal, your continued services stop unless you request the State Fair Hearing and continuation of benefits within 10 calendar days of that notice. The deadline to request the hearing itself is 120 days, so a member who files after those 10 days but within the 120 keeps the hearing and loses the service in the meantime.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402 If the final resolution upholds the MCO, the plan may recover the cost of the services it continued while the appeal and hearing were pending.U.S. Government Publishing Office. (n.d.). 42 CFR 438.402 — General requirements (Medicaid managed care grievance and appeal system). ecfr.gov. Retrieved Jul 30, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-438/subpart-F/section-438.402
Moving Between Settings
From Nursing Facility to Community
STAR+PLUS Transition Assistance Services (TAS) is an HCBS program service that pays set-up costs for members moving from a nursing facility to a home in the community.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf
TAS covers non-recurring setup expenses in five categories: security deposits, utility set-up fees and deposits, essential furnishings, moving expenses, and services that make the home safe to occupy, such as pest eradication or a one-time cleaning before you move in. It does not cover relocation services and will not help you find the residence itself.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf A nursing facility resident discharged into a waiver program can receive up to $2,500 in TAS, on a one-time-only basis.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf
That $2,500 is not the ceiling. Supplemental Transition Services (STS), offered through the MCOs, adds a second one-time payment of up to $2,500 for a resident discharged into a waiver program, and it reaches items TAS cannot: a damage deposit, food, clothing, and other household start-up costs. Ask your MCO relocation specialist: STS normally comes only after TAS is exhausted, but it can be used alongside unspent TAS for items TAS cannot fund.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf TAS is not available to residents moving from a nursing facility into assisted living or adult foster care.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf
Texas also participates in the federal Money Follows the Person (MFP) demonstration, which helps Medicaid beneficiaries living in institutions move into the community. Nursing facility residents who apply for STAR+PLUS HCBS through MFP are placed on the interest list by intake staff and immediately assigned, rather than waiting their turn on it.Centers for Medicare & Medicaid Services. (2020). CMS/Mathematica — Money Follows the Person: Updated State Transitions as of December 31, 2020. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/medicaid/long-term-services-supports/downloads/mfp-2020-transitions-brief.pdf
From Community to Nursing Facility
Moving into a nursing facility does not take you out of STAR+PLUS: nursing facility care has been part of the program since March 2015.Centers for Medicare & Medicaid Services. (2015). CMS/Medicaid.gov — Texas Managed Care Program Features, as of 2015. medicaid.gov. Retrieved Aug 1, 2026, from https://www.medicaid.gov/Medicaid/downloads/tx-2015-mmcdcs.pdf When a STAR+PLUS HCBS member is admitted to a nursing facility, the service coordinator must notify HHSC's Program Support Unit within three business days, and as a resident you get at least four face-to-face service coordination visits a year unless you are in hospice care or living outside the MCO's service area.U.S. Government Publishing Office. (n.d.). 42 CFR 441.301(c)(3)(i), Contents of request for a waiver, review of the person-centered service plan (eCFR, current). ecfr.gov. Retrieved Oct 13, 2026, from https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-441/subpart-G/section-441.301
Frequently Asked Questions
What's the difference between STAR+PLUS and the STAR+PLUS HCBS waiver?
STAR+PLUS is the base managed care program covering medical services for all eligible adults. HCBS is an add-on for members who need nursing-home-level care but want to stay home.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf,Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231 The waiver unlocks extra services like home modifications, adaptive aids, adult foster care, assisted living, and dental.Centers for Medicare & Medicaid Services. (n.d.). Texas Healthcare Transformation and Quality Improvement Program — Section 1115 demonstration (CMS/Medicaid.gov). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/section-1115-demo/demonstration-and-waiver-list/83231
Is there a waitlist for STAR+PLUS?
Not for base STAR+PLUS: HHSC's six interest-list programs include STAR+PLUS HCBS, not base STAR+PLUS.Centers for Medicare & Medicaid Services. (n.d.). Community First Choice Option Section 1915(K). cms.gov. Retrieved Oct 13, 2026, from https://www.cms.gov/newsroom/fact-sheets/community-first-choice-option-section-1915k The HCBS list had 12,100 people on it as of August 31, 2026, though SSI and other full Medicaid recipients go to their MCO or the enrollment broker instead.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx Community First Choice (CFC) is not among HHSC's interest-list programs; it serves Medicaid enrollees who qualify for an institutional level of care and need help with daily activities.Centers for Medicare & Medicaid Services. (n.d.). Community First Choice Option Section 1915(K). cms.gov. Retrieved Oct 13, 2026, from https://www.cms.gov/newsroom/fact-sheets/community-first-choice-option-section-1915k
How do I choose the best MCO?
Compare provider networks in your area and check whether your current doctors are in them. You can switch plans at any time through the Enrollment Broker at 1-800-964-2777; a change takes 15 to 45 days.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan Our managed care plan comparison guide breaks down what each MCO offers.
Can I keep my doctor on STAR+PLUS?
Only if your doctor is in your MCO's provider network, because your care comes through the providers your plan contracts with.Centers for Medicare & Medicaid Services. (2017). CMS — Medicaid Section 1115 Demonstrations issue brief: “Do Managed Care Programs Covering Long-Term Services and Supports Reduce Waiting Lists for Home and Community-Based Services?” (July 2017). medicaid.gov. Retrieved Sep 4, 2026, from https://www.medicaid.gov/medicaid/downloads/1115-ib6-508-mltss-hcbs-waiting-lists.pdf Verify that before you choose a plan, and check the new network before any switch takes effect.
Next Steps
Apply for Medicaid
Apply online at YourTexasBenefits.com, or send the paper Form H1200 by mail, by fax, or in person at a benefits office. 2-1-1 answers questions, checks a paper application's status, and helps you find an office; it is a help line, not a way to file.yourtexasbenefits.com. (2026). Form H1200, Application for Benefits — Your Texas Benefits (Texas HHSC), revision 08/2026, as served at yourtexasbenefits.com. Retrieved Oct 13, 2026, from https://www.yourtexasbenefits.com/GeneratePDF/StaticPdfs/en_US/H1200_AUG2026.pdf See our guide to applying for Texas Medicaid.
Choose an MCO
Pick a plan from those serving your area; to change it later, call the Enrollment Broker at 1-800-964-2777.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan
Contact your service coordinator
Reach out early to start your Individual Service Plan.
Get on the HCBS waiver interest list
If you may need waiver-level services, call 1-877-438-5658.Texas Health and Human Services. (n.d.). Choosing a Health Plan. hhs.texas.gov. Retrieved Sep 4, 2026, from https://www.hhs.texas.gov/services/health/medicaid-chip/medicaid-chip-members/choosing-a-health-plan Ask about Medicaid or other community services you can get while you wait.Texas Health and Human Services. (2026). Texas HHSC — Interest List Data with Times and Dispositions, FY 26-27 to date through August 31, 2026 (Rider 17 monthly workbook). hhs.texas.gov. Retrieved Sep 28, 2026, from https://www.hhs.texas.gov/sites/default/files/documents/interest-list-data-aug-2026.xlsx
Get help sorting through your options
Call the Aging and Disability Resource Center at 1-855-937-2372 (855-YES-ADRC) for long-term care navigation; it serves all 254 Texas counties.U.S. Department of Veterans Affairs. (n.d.). VA Caregiver Support Program Home. caregiver.va.gov. Retrieved Aug 7, 2026, from https://www.caregiver.va.gov/
Learn More
Find personalized help with the STAR+PLUS waiver at brevy.com.
The information on Brevy.com is for educational purposes only and is not a substitute for professional legal, financial, or medical advice. Rules vary by state and program and change frequently. Always verify with the relevant agency or a qualified professional. Brevy is not a law firm, financial advisor, or healthcare provider.
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